crash on MacOS 10.14 Beta 4

Comments

3 comments

  • Avatar
    michiel

    Could you run the installer with the `--debugtrace debug.txt` option and send the debug.txt file to support@bitrock.com? For example:

    /Path/to/installer.run --debugtrace debug.txt

     

  • Avatar
    Elise Nguyen

    Hi Michiel, 

    I believe the command line you gave me is for linux?

    i am on a Mac so I have a .app. How can I run debugtrace on Mac?

     

    thank you.

  • Avatar
    Elise Nguyen

    Michiel, you can close the case. I resized the logo image to be within the recommended size and the crash went away.

    the installer definitely didn't like that big image because I started testing on other 10.13 machines and it crashed but worked on some 10.14 machines but not on my Beta.

     

    Thank you.

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