Hi Clemens,

Could you contact us at support@bitrock.com for this issue? Could you run the installer with the --debugtrace debug.txt option and send us the debug.txt file? For example:

For Windows:
\Path\to\installer.exe --debugtrace debug.txt

For OS X:
/Path/to/installer.app/Contents/MacOs/installbuilder.sh --debugtrace debug.txt

For Linux:
/Path/to/installer.run --debugtrace debug.txt

Regards,

Michiel

Hi Michiel,

thank you for your fast reaction to my mail from 10/21/2019. Regretfully your mail was lost in my junkmail folder, where I found it today.

Your assumption was correct; it was a missing closing bracket in the variable declaration which caused the external program call to fail.

Thanks again very much for your assistance!

Best regards

Clemens

Hi Clemens,

I'm glad to hear the issue has been solved.

Regards,

Michiel