No more fancy DMG?

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6 comments

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    BitRock support

    Hi Jan,

    We're investigating this issue and we'll contact soon with more information.

    Regards,

    Michiel D'Hont

  • Avatar
    BitRock support

    Hi Jan,

     

    Could you confirm if it's a different DMG built on each platform, or the same DMG that you are trying on both platforms?

    Regards,


    Michiel
    BitRock Support

  • Avatar
    Jan Ronner

    Any news on this...?

  • Avatar
    BitRock support

    Hi Jan,

    We've not been able to reproduce the issue. Could you tell us if you are building a different DMG for each platform, or the same DMG for both platforms?

    Regards,


    Michiel D'Hont

  • Avatar
    Jan Ronner

    Same DMG for both platforms.

  • Avatar
    BitRock support

    Hi Jan, 

    Please accept my sincere apologies for the delay in my response. Regarding this issue, could you run the installer with the `--debugtrace debug.txt` option and send the debug.txt file to support@bitrock.com For example:

    For Windows: 
    \Path\to\installer.exe --debugtrace debug.txt

    For OS X:
    /Path/to/installer.app/Contents/MacOs/installbuilder.sh --debugtrace debug.txt

    For Linux:
    /Path/to/installer.run --debugtrace debug.txt

    We will then check the resulting file for the cause of the issue.

    Best regards,


    Michiel D'Hont

     

     

     

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