Hi Jan,

Regards,

Michiel D'Hont

Hi Jan,

Could you confirm if it's a different DMG built on each platform, or the same DMG that you are trying on both platforms?

Regards,

Michiel
BitRock Support

Any news on this...?

Hi Jan,

We've not been able to reproduce the issue. Could you tell us if you are building a different DMG for each platform, or the same DMG for both platforms?

Regards,

Michiel D'Hont

Same DMG for both platforms.

Hi Jan,

Please accept my sincere apologies for the delay in my response. Regarding this issue, could you run the installer with the --debugtrace debug.txt option and send the debug.txt file to support@bitrock.com For example:

For Windows: \Path\to\installer.exe --debugtrace debug.txtFor OS X: /Path/to/installer.app/Contents/MacOs/installbuilder.sh --debugtrace debug.txtFor Linux:/Path/to/installer.run --debugtrace debug.txt

We will then check the resulting file for the cause of the issue.

Best regards,

Michiel D'Hont