Hi Vikash,

I have not been able to reproduce the issue, could you execute the installer with the option '--debugtrace debug.txt' and send us the file that will be generated to support@bitrock.com?

I am encountering the exact same issue, specifically, uninstall menu entry is not added on Windows 10 start menu. Same installer, when issued on Windows 7, does add the uninstall menu entry.

Hi John,

Could you run the installer with the --debugtrace debug.txt option and send the debug.txt file to support@bitrock.com? For example:

For Windows:
\Path\to\installer.exe --debugtrace debug.txt

For OS X:
/Path/to/installer.app/Contents/MacOs/installbuilder.sh --debugtrace debug.txt

For Linux:
/Path/to/installer.run --debugtrace debug.txt

We will then check the resulting file for the cause of the issue.

Regards,

Michiel D'Hont

BitRock support reviewed my debug.txt file and found that the Uninstaller .lnk file had been created; i confirmed this by checking the appropriate directory. I compared properties of Start Menu entries .lnk files and the files to which .lnk files pointed, and found that Windows 10 does not display files that are unsigned. I believe this to be the root cause of my issue.

Hi John,

Thank you for sharing the information with the community.

Regards,
Michiel D'Hont

I realize this is an old thread. I am curious if there is a way to get bitrock to not create the uninstaller shortcuts. Our software runs under the radar and we would like the uninstaller not to be visible in the start menu.