How does InstallBuilder determine start menu folder location?


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    In order to troubleshoot the issue, can you ask the customer to run the installer with --debugtrace debug.txt and send us the debug.txt file?

    For example:

    C> installer.exe --debugtrace debug.txt

    Can you also ask the customer to export the following registry:

    HKEY_CURRENT_USER\\Software\\Microsoft\\Windows\\CurrentVersion\\Explorer\\Shell Folders

    This can be done by doing:

    C> reg export "HKEY_CURRENT_USER\\Software\\Microsoft\\Windows\\CurrentVersion\\Explorer\\Shell Folders" export.reg

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