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    Please ask the person that is able to reproduce it to run the installer from terminal as:

    /path/to/ --debugtrace /tmp/debug.txt

    And send us the debug.txt file.

    Also, is it possible the user that is logged in is not an administrator and <requireInstallationByRootUser> is not enabled?

    Also, are you showing the installation directory page in your installer? If yes, and the installer is not run in unattended mode, then after specifying the installation directory, installer will perform check if specified directory is writable.

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